Privacy Policy

Your data, your coffee, and no weird surprises

At half-price.coffee, we sell coffee across Europe in a simple way: good products, fast dispatch, local-style returns, and clear communication.

Western and Central Europe feel almost like home territory to us. We may not have a shiny warehouse on every single street corner — selling coffee for half price does not leave much budget for marble floors and golden forklifts — but we have built a practical network of warehouses, delivery partners, and return solutions so customers can shop comfortably.

That means:

• we use your details to ship your coffee quickly,

• we send tracking so you know where your parcel is,

• we help with returns through local or practical return routes,

• we do not sell your personal data,

• and we do not use your information for anything strange.

This Privacy Policy explains what data we collect, why we need it, and how we protect it.

1. The simple version

When you order from us, we need some information to do normal online-store things:

• know who ordered,

• know where to send the parcel,

• send order and delivery updates,

• process payment,

• issue invoices,

• handle returns or support questions,

• keep the website safe,

• and follow tax, accounting, and consumer rules.

We only ask for what we reasonably need.

2. What personal data we collect

We may collect:

• your name and surname,

• billing address,

• delivery address,

• email address,

• phone number,

• order details,

• payment status,

• invoice details,

• company name if you buy as a business,

• VAT number if you buy as a business,

• delivery and tracking information,

• customer service messages,

• return and refund information,

• website usage data,

• IP address,

• cookie and analytics data,

• marketing preferences.

We do not intentionally collect sensitive personal data.

3. Why we use your data

We use your data to:

• process your order,

• pack and ship your coffee,

• send tracking updates,

• deliver your parcel,

• handle returns and refunds,

• answer customer service messages,

• issue invoices and accounting records,

• verify business and VAT details where needed,

• prevent fraud and protect the website,

• improve our store,

• send marketing emails only where allowed,

• and comply with legal obligations.

In plain English: we use your data to run the store properly and get your coffee to you without drama.

4. Fast delivery and local-style returns

We want ordering from us to feel safe, even if your parcel crosses a border.

For private customers, orders are usually shipped from the same country or from the closest suitable regional warehouse.

Depending on the country, product, stock, and delivery route, we may use different warehouses or fulfilment partners. Our goal is always the same: dispatch quickly and deliver smoothly.

For returns, we try to make the process feel local and familiar. If you need to return something, contact us first and we will give you the correct return instructions. In many cases, returns can be handled through a local or country-specific return address, local post office, or local courier route.

5. Payment data

Payments are processed through secure third-party payment providers.

We do not store full payment card details on our website.

Your payment provider may process payment information according to its own privacy and security rules.

6. Delivery partners, warehouses, and return partners

To deliver your order or process a return, we may share only the necessary order details with:

• couriers,

• postal operators,

• local return addresses,

• fulfilment warehouses,

• logistics partners,

• customer service providers.

This is how your coffee gets from “ordered” to “on your kitchen table.”

We share only the information needed to deliver, return, replace, refund, or support your order.

7. Business customers

If you order as a business customer, we may process:

• company name,

• VAT number,

• registration details,

• invoice details,

• billing address,

• delivery address,

• business contact details,

• order and payment details.

Business orders may be fulfilled from different EU warehouses depending on stock, routing, order size, invoicing, VAT documentation, and logistics efficiency.

That sounds technical because it is — but the idea is simple: we choose the route that makes the order work properly and professionally.

8. Marketing

We may send marketing emails where you have subscribed or where allowed by law.

You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting:

contact@half-price.coffee

Even if you unsubscribe from marketing, we may still send necessary service emails about your order, delivery, payment, return, refund, or legal notices.

9. Cookies and analytics

Our website may use cookies and similar technologies to:

• keep the website working,

• remember cart and checkout settings,

• improve website performance,

• understand how visitors use the website,

• measure marketing performance,

• show relevant offers where permitted.

Where required, we ask for your consent before using non-essential cookies.

You can change cookie settings in your browser or through the cookie banner where available.

10. Legal bases for using your data

We process personal data only when we have a legal basis.

The main legal bases are:

Contract
We use your data to process and deliver your order, send updates, handle returns, and answer order-related questions.

Legal obligation
We use some data to comply with tax, accounting, invoicing, consumer protection, and legal requirements.

Legitimate interest
We may use data for fraud prevention, website security, customer support, logistics management, business administration, and protecting our legal position.

Consent
We use consent for optional marketing emails or non-essential cookies where required.

11. How long we keep your data

We keep personal data only for as long as necessary.

Typical retention periods include:

• order and invoice data: kept as required by tax and accounting law,

• customer service messages: kept as long as needed to handle your request and protect our legal position,

• return and refund data: kept as long as needed for accounting, fraud prevention, logistics, and legal compliance,

• marketing data: kept until you unsubscribe or withdraw consent,

• website analytics data: kept for a limited period according to our analytics settings.

12. Who receives your data

We may share personal data with trusted service providers, including:

• payment providers,

• couriers and postal operators,

• warehouses and fulfilment partners,

• local return handling partners,

• website hosting providers,

• email service providers,

• customer service tools,

• accounting and tax advisers,

• IT support providers,

• fraud prevention providers,

• legal advisers,

• authorities where required by law.

We do not sell your personal data.

13. International transfers

Where possible, we use service providers located in the European Economic Area, the United Kingdom, or countries with appropriate data protection safeguards.

If personal data is transferred outside the EEA or UK, we use appropriate safeguards where required by law.

14. Your rights

Depending on your location and applicable law, you may have the right to:

• access your personal data,

• correct inaccurate personal data,

• request deletion of your data,

• restrict processing,

• object to processing,

• receive your data in a portable format,

• withdraw consent where processing is based on consent,

• lodge a complaint with a data protection authority.

To exercise your rights, contact:

contact@half-price.coffee

We may ask you to confirm your identity before responding.

15. Who operates half-price.coffee

The website half-price.coffee is operated by:

ZeměChuť s.r.o.
Záhřebská 562/41
120 00 Praha
Czech Republic

EU VAT number: CZ23146303
IČO / Company number: 23146303

Customer service and privacy contact:

contact@half-price.coffee

16. Data protection authority

If you are not satisfied with how we handle your personal data, you may contact your local data protection authority.

Because the company is registered in the Czech Republic, you may also contact:

Úřad pro ochranu osobních údajů
The Office for Personal Data Protection
Czech Republic

17. Security

We use reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

18. Children

Our website is not intended for children.

We do not knowingly collect personal data from children.

19. Automated decision-making

We do not use your personal data for automated decisions that produce legal or similarly significant effects on you.

Some payment or fraud-prevention providers may use automated checks to protect transactions.

20. Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

21. Contact

For privacy questions, data requests, order questions, or return help, contact:

contact@half-price.coffee

Better short version for checkout

Use this near checkout, not the formal company block:

Your data is safe with us.
We use your details to pack your coffee, ship it quickly, send tracking, handle returns, and answer support questions. Western and Central Europe are familiar territory for us — even if we do not have a warehouse in every country, we use smart fulfilment and local-style return routes so shopping feels simple and safe. We do not sell your data. Contact: contact@half-price.coffee.