Terms & Conditions

The friendly version first

Welcome to half-price.coffee.

We sell coffee across Europe in a simple way: good products, good prices, fast dispatch, and practical support if something goes wrong.

Western and Central Europe feel like home territory to us. We may not have a warehouse in every country - selling coffee for half price does not exactly pay for luxury warehouses with golden coffee machines in every capital city - but we have built smart fulfilment routes, warehouse partners, and local-style return solutions so ordering feels safe, familiar, and easy.

In plain English:

• we try to ship quickly,

• we use local or regional fulfilment whenever possible,

• we provide tracking,

• we make returns practical and understandable,

• we respect consumer rights,

• and we treat business orders clearly and professionally.

These Terms & Conditions explain how ordering from us works.

Nothing in these terms removes any mandatory rights you have under your local law.

1. Buying from us

When you place an order on half-price.coffee, you agree to these Terms & Conditions.

Please read the product information before ordering, especially product type, quantity, packaging, ingredients, storage instructions, expiry information, and whether the product is beans, ground coffee, instant coffee, capsules, or another format.

Coffee is a food product, so some return rules are different from ordinary non-food items.

2. Private customers and business customers

We sell to both private customers and business customers.

A private customer means a person buying mainly for personal or household use.

A business customer means a company, reseller, café, restaurant, hotel, office, institution, professional buyer, or anyone buying mainly for business or professional use.

If you enter company details, request a business invoice, provide a VAT number, buy in business quantities, or buy for resale or professional use, we may treat the order as a B2B business order.

This distinction matters because private customers have consumer rights that usually do not apply to business purchases.

3. Fast delivery and fulfilment

We want delivery to feel simple and safe.

For private customers, orders are usually shipped from the same country or from the closest suitable local or regional warehouse.

Orders placed on a business day are normally packed and shipped as quickly as possible. When possible, we ship the same business day. Orders placed later in the day, during the evening, on weekends, or on public holidays are normally shipped early on the next business morning.

Depending on your country, product availability, warehouse stock, courier route, and order type, your parcel may be shipped from a local or regional warehouse.

For business customers, orders may be shipped from one of our EU fulfilment warehouses depending on stock, routing, order size, invoicing, VAT documentation, and logistics efficiency.

That sounds technical, but the idea is simple: we choose the route that helps your order move properly, quickly, and professionally.

4. Delivery times

We aim for fast delivery across Western and Central Europe.

Delivery times shown on the website are estimates. They may vary because of courier delays, public holidays, weather, strikes, customs procedures where applicable, incorrect addresses, or events outside our control.

You will receive tracking information when your parcel is handed to the courier.

Please make sure your delivery address, email address, and phone number are correct. If the courier cannot deliver because the address is wrong, incomplete, or the parcel is not collected, additional costs may apply where allowed by law.

5. Prices, VAT, and invoices

Prices are shown in the currency of the country store you are using.

For private customers, prices include VAT where applicable, unless clearly stated otherwise.

For business customers, VAT treatment depends on your business status, VAT number, billing country, delivery country, and applicable tax rules.

If you provide a VAT number, we may verify it before accepting the order, issuing an invoice, or dispatching the goods.

Business orders may be handled differently from consumer orders because business invoicing, VAT treatment, and fulfilment routing can require different processing.

6. Orders and payment

When you place an order, you confirm that the information you provide is complete and correct.

Your order is accepted when we confirm it by email or start processing it.

We may refuse or cancel an order if:

• the product is unavailable,

• there is an obvious pricing or stock error,

• payment is not completed,

• the delivery address is incomplete or invalid,

• fraud or misuse is suspected,

• business or VAT details cannot be verified where needed,

• legal, tax, courier, or fulfilment requirements cannot be met.

Payment must be completed using one of the payment methods shown at checkout.

7. Product information

We do our best to show accurate product names, descriptions, photos, quantities, pack sizes, prices, ingredients, packaging details, and other product information.

Product packaging may sometimes differ slightly from website images because manufacturers update packaging from time to time. This does not normally affect the product itself.

Please check the product packaging when you receive your order, especially ingredients, allergens if any, storage instructions, expiry date, preparation instructions, and manufacturer information.

8. Coffee, storage, and food safety

Coffee should be stored according to the instructions on the packaging.

Usually, this means keeping it sealed, dry, away from heat, away from strong smells, and away from direct sunlight.

Once coffee is opened, taste and aroma may change over time. This is normal for coffee and is not usually a product fault.

Please do not use products after the expiry or best-before date shown on the packaging.

9. Returns for private customers

We want private customers to feel comfortable ordering from us.

If you want to return an eligible product, contact us first at:

contact@half-price.coffee

We will give you the correct return instructions and the correct local or practical return address for your country.

Please do not send products back without contacting us first. This helps us avoid parcels going to the wrong warehouse and helps us process your return faster.

This does not affect your legal rights.

10. Consumer withdrawal rights

If you are a private customer, you may have the right to cancel your online order within 14 days after receiving it.

To request a return, contact:

contact@half-price.coffee

Please include:

• your order number,

• your name,

• your email address,

• the product you want to return,

• and whether the product is unopened and still sealed.

After contacting us, please follow the return instructions we provide.

11. Coffee returns and food safety

Coffee is a food product, so we must protect product safety and hygiene.

We can accept returns of coffee only if the product is:

• unopened,

• unused,

• still sealed,

• complete,

• in its original packaging,

• and safe for resale.

We cannot accept returns of coffee that has been opened, unsealed, used, damaged after delivery, or made unsafe for resale, unless applicable law requires otherwise.

This is not us being difficult. It is simply because opened food products cannot be treated like a pair of socks or a phone case.

12. Return postage

For change-of-mind returns by private customers, the customer is normally responsible for return postage unless we clearly state otherwise or applicable law requires otherwise.

If the return is caused by our mistake, damaged goods, wrong goods, incomplete goods, or faulty goods, we will handle the case fairly according to your legal rights.

13. Business orders and B2B returns

Business orders are commercial purchases.

Consumer change-of-mind withdrawal rights do not apply to B2B orders.

B2B orders are final once accepted and shipped, unless we agree otherwise in writing.

We do not normally accept B2B returns for:

• overstock,

• slow resale,

• change of mind,

• customer preference,

• incorrect product selected by the buyer,

• incorrect quantity selected by the buyer,

• cancellation by the buyer’s own customer.

This does not affect your rights if the goods are damaged, wrong, incomplete, or faulty.

Business customers should check product type, quantity, price, VAT details, delivery details, and invoice details carefully before placing the order.

14. Damaged, wrong, incomplete, or faulty orders

If your order arrives damaged, wrong, incomplete, or faulty, contact us as soon as possible at:

contact@half-price.coffee

Please include:

• order number,

• invoice number if applicable,

• a short description of the issue,

• photos of the product,

• photos of the outer packaging,

• photos of the shipping label if relevant.

We will review the case and offer a fair solution according to your legal rights.

Depending on the situation, this may include replacement, refund, partial refund, credit note, or another agreed solution.

15. Refunds

For accepted private-customer returns, we will process the refund after receiving and checking the returned goods.

Refunds are normally made using the original payment method.

If the returned product has been opened, used, damaged after delivery, or returned in a condition that makes it unsafe or unsuitable for resale, we may reduce or refuse the refund unless applicable law requires otherwise.

For business orders, refunds or credit notes are issued only where required by law, agreed by us in writing, or approved after investigation of damaged, wrong, incomplete, or faulty goods.

16. Promotions, discounts, and bundles

Promotions, discounts, bundles, and special offers are subject to availability.

We may change, withdraw, or correct offers at any time before accepting an order.

If a promotion contains an obvious mistake, we may cancel or correct it before processing the order.

Bundle offers may have special prices because products are sold together. If part of a bundle is returned, the refund may be adjusted to reflect the actual offer value, where allowed by law.

17. Customer responsibilities

You are responsible for:

• providing correct billing, delivery, and contact details,

• checking your order confirmation,

• checking the parcel after delivery,

• storing coffee correctly,

• not using products after the expiry or best-before date,

• contacting us quickly if there is a delivery or product issue,

• giving us reasonable information and photos when reporting a problem.

18. Accounts, misuse, and fraud prevention

We may refuse orders, close accounts, or limit service if we suspect fraud, misuse, repeated abusive claims, false information, payment problems, or behaviour intended to exploit promotions, returns, refunds, or delivery systems.

This helps us keep prices low for normal customers.

Half-price coffee is nice. Half-price coffee plus fake claims is less nice.

19. Liability

We are responsible for supplying products that match the contract and for respecting mandatory consumer rights.

We are not responsible for:

• incorrect storage after delivery,

• misuse of the product,

• using products after the expiry or best-before date,

• indirect business losses,

• lost profit,

• lost resale opportunity,

• courier delays outside our control,

• events outside our reasonable control.

Nothing in these Terms & Conditions excludes liability where it cannot legally be excluded.

20. Privacy

We process personal data according to our Privacy Policy.

In simple terms, we use your data to process orders, ship parcels, send tracking, handle returns, provide support, prevent fraud, issue invoices, and meet legal obligations.

We do not sell your personal data.

21. Who operates half-price.coffee

The website half-price.coffee is operated by:

ZeměChuť s.r.o.
Záhřebská 562/41
120 00 Praha
Czech Republic

EU VAT number: CZ23146303
IČO / Company number: 23146303

Customer service:

contact@half-price.coffee

These are the company details saved for this project and should be used for Terms & Conditions and other legal-page drafts for half-price.coffee.

22. Contact

We will do our best to help quickly and practically.