Refund Policy

We want shopping with half-price.coffee to feel safe, simple, and familiar.

Private customers receive local-style returns. Business customers receive professional EU fulfilment and fair commercial support.

This policy does not limit any mandatory rights you have under your local law.

1. Contact us first

Before returning any item, please contact us at:

contact@half-price.coffee

Please include your order number and the reason for the return.

We will send you the correct return instructions and the correct local return address for your country.

Please do not send items back without contacting us first. This helps us process your return faster and prevents parcels being sent to the wrong warehouse.

2. Private customers - B2C

This section applies if you bought as a private customer for personal or household use.

14-day return period

If you are a private customer, you may contact us within 14 days after receiving your order if you wish to cancel and return eligible products.

Local returns

For private customers, returns are handled through a local or country-specific return address whenever possible.

In most cases, you can return the parcel using your normal local post office or local courier.

Coffee and food safety

Coffee is a food product, so we must protect product safety and hygiene.

We can accept returns of coffee only if the product is:

• unopened,

• unused,

• still sealed,

• complete,

• in its original packaging,

• and safe for resale.

We cannot accept returns of coffee that has been opened, unsealed, used, damaged after delivery, or made unsafe for resale, unless applicable law requires otherwise.

Return postage

For change-of-mind consumer returns, the customer is normally responsible for return postage unless we state otherwise or applicable law requires otherwise.

3. Business customers - B2B

This section applies if you bought as a company, reseller, office, café, restaurant, hotel, institution, professional buyer, or other business customer.

B2B orders are commercial purchases.

Consumer change-of-mind return rights do not apply to B2B orders. B2B orders are final once accepted and shipped, unless we agree otherwise in writing.

We do not normally accept B2B returns for:

• overstock,

• slow resale,

• change of mind,

• customer preference,

• wrong product selected by the buyer,

• wrong quantity selected by the buyer,

• cancellation by the buyer’s own customer.

This does not affect your rights if the goods are damaged, wrong, incomplete, or faulty.

4. Damaged, wrong, incomplete, or faulty items

If your order arrives damaged, incorrect, incomplete, or faulty, please contact us as soon as possible at:

contact@half-price.coffee

Please include:

• order number,

• invoice number if applicable,

• description of the issue,

• photos of the product,

• photos of the outer packaging,

• photos of the shipping label if relevant.

We will review the case and offer a fair solution according to your legal rights.

Depending on the situation, this may include:

• replacement,

• refund,

• partial refund,

• credit note,

• or another agreed solution.

5. Refund timing

For accepted consumer returns, we will process the refund after we receive and inspect the returned goods.

Refunds are normally made using the original payment method.

If the product has been opened, used, damaged after delivery, or returned in a condition that makes it unsafe or unsuitable for resale, we may reduce or refuse the refund unless applicable law requires otherwise.

6. Delivery cost refunds

Where required by law, we refund the standard delivery cost for eligible consumer cancellations.

If you chose a more expensive delivery method than standard delivery, we may refund only the standard delivery amount unless applicable law requires otherwise.

7. Refused or undeliverable parcels

If a parcel is returned to us because the address was incorrect, incomplete, refused, or not collected, we will contact you.

We may deduct reasonable shipping or return costs from the refund where allowed by law.

8. Return request template

To request a return, email:

contact@half-price.coffee

Use this format:

Subject: Return request — Order [Order Number]

Hello,
I would like to request a return for order [Order Number].

Name: [Your Name]
Email used for purchase: [Your Email]
Product: [Product Name]
Reason: [Reason]
The product is unopened and sealed: Yes / No

Thank you.

9. Our promise

For private customers, we make returns feel local, clear, and safe.

For business customers, we provide reliable commercial support and fair handling of damaged, wrong, incomplete, or faulty deliveries.